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Data Protecion and Privacy Policy

Terms and Conditions

Data Protection Policy

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1. Introduction

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Property Response Group LTD is committed to protecting the privacy and security of personal data. This Data Protection Policy outlines our approach to ensuring that personal data is handled appropriately and in compliance with relevant data protection laws and regulations.

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2. Purpose

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The purpose of this policy is to:

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  • Ensure the protection of personal data handled by Property Response Group LTD.

  • Comply with data protection laws and regulations, including the General Data Protection Regulation (GDPR).

  • Provide guidelines for the collection, use, storage, and disposal of personal data.

  • Safeguard the rights of individuals whose personal data we process.

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3. Scope

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This policy applies to all employees, contractors, and third parties who have access to or handle personal data on behalf of Property Response Group LTD

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4. Definitions

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  • Personal Data: Any information relating to an identified or identifiable natural person (data subject).

  • Processing: Any operation performed on personal data, including collection, storage, use, transfer, and disposal.

  • Data Subject: An individual whose personal data is being processed.

  • Data Controller: The entity that determines the purposes and means of processing personal data.

  • Data Processor: The entity that processes personal data on behalf of the data controller.

5. Principles

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5.1 Lawfulness, Fairness, and Transparency

  • Process personal data lawfully, fairly, and in a transparent manner.

  • Inform data subjects about how their data is being used and for what purposes.

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5.2 Purpose Limitation

  • Collect personal data only for specified, explicit, and legitimate purposes.

  • Do not process personal data in a manner incompatible with those purposes.

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5.3 Data Minimization

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  • Ensure that personal data collected is adequate, relevant, and limited to what is necessary for the intended purpose.

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5.4 Accuracy

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  • Keep personal data accurate and up to date.

  • Take reasonable steps to correct or delete inaccurate personal data.

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5.5 Storage Limitation

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  • Retain personal data only for as long as necessary to fulfill the intended purposes.

  • Dispose of personal data securely when no longer needed.

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5.6 Integrity and Confidentiality

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  • Protect personal data against unauthorized or unlawful processing, accidental loss, destruction, or damage.

  • Implement appropriate technical and organizational measures to ensure data security.

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5.7 Accountability

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  • Be responsible for and able to demonstrate compliance with data protection principles.

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6. Responsibilities

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6.1 Company Responsibilities

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  • Ensure compliance with data protection laws and this policy.

  • Provide training and resources to employees to support data protection efforts.

  • Conduct regular audits and assessments to monitor compliance.

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6.2 Management Responsibilities

  • Oversee data protection practices within their departments.

  • Ensure that employees are aware of and follow data protection procedures.

  • Report any data breaches or incidents to the Data Protection Officer (DPO).

6.3 Employee Responsibilities

  • Follow all data protection policies and procedures.

  • Report any data protection concerns or breaches to their supervisor or the DPO.

  • Attend data protection training as required.

6.4 Data Protection Officer (DPO) Responsibilities

  • Monitor compliance with data protection laws and this policy.

  • Provide guidance and support on data protection matters.

  • Conduct data protection impact assessments (DPIAs) where necessary.

  • Liaise with regulatory authorities on data protection issues.

7. Data Subject Rights

Data subjects have the following rights regarding their personal data:

  • Right to be Informed: Receive clear and transparent information about the processing of their data.

  • Right of Access: Access their personal data and obtain a copy.

  • Right to Rectification: Correct inaccurate or incomplete personal data.

  • Right to Erasure: Request the deletion of their personal data, also known as the "right to be forgotten."

  • Right to Restrict Processing: Restrict the processing of their personal data under certain conditions.

  • Right to Data Portability: Obtain and reuse their personal data for their own purposes across different services.

  • Right to Object: Object to the processing of their personal data in certain circumstances.

  • Rights Related to Automated Decision-Making: Not be subject to decisions based solely on automated processing, including profiling.

8. Data Security

  • Implement appropriate technical and organizational measures to protect personal data.

  • Use encryption, access controls, and secure storage to safeguard data.

  • Regularly review and update security measures to address new risks and vulnerabilities.

9. Data Breach Response

  • Reporting: Report any suspected data breaches immediately to the DPO.

  • Investigation: Conduct a thorough investigation to determine the scope and impact of the breach.

  • Notification: Notify affected data subjects and regulatory authorities as required by law.

  • Mitigation: Implement measures to contain and mitigate the effects of the breach.

10. Training and Awareness

  • Provide regular data protection training to all employees.

  • Raise awareness of data protection responsibilities and best practices.

11. Monitoring and Review

  • Conduct regular audits and assessments to ensure compliance with this policy and data protection laws.

  • Review and update this policy annually or as needed to reflect changes in laws, regulations, or business practices.

12. Conclusion

Property Response Group LTD is dedicated to protecting personal data and ensuring compliance with data protection laws. By adhering to this policy, we aim to safeguard the privacy and rights of individuals and maintain the trust of our stakeholders.

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